I love everything about you cycle hub. Please just do away with your use of plastic. You already have glass bottled water on offer so no need to stock the plastic bottled water. If affordable water is the issue, there are plenty of filtered water systems available that will enable you to offer water to your customers at no cost at all! �
Just had great customer experience - called round at 7;45 pm to ask for my wheel to be trued expecting to book it in and collect in a few days - workshop team promptly fixed it without a second thought - many thanks and very much appreciated - many shops would not have taken this approach!!!!
Had a product return just inside warranty period. Product had been used extensively. Was replaced immediately with a smile and a simple request to give an indication of use in order to give the manufacture some feedback. Whole process took under 10 minutes. Would have given 6 stars if they had provided coffee otherwise faultless service; thank you guys.
Just typed a review out and Facebook lost it 5 out of 5, I'll type it again tomorrow but huge thanks to Dan & Simon, would recommend The Cycle Hub!Huge thank you to the guys @ The Cycle Hub, excellent 5 start service. I was in Dubai on holiday and wanted to get out for a ride, sent a Facebook message which was replied to within minutes, advising me to email Dan for bike hire and informing me that the Autodrome Wednesday night session would be ideal for me. Again, in very prompt fashion I received an email from Dan confirming I had a bike reserved, where and when to meet, the cost and they also fit it with pedals to match my cleats & shoes which I had brought with me. I turned up, was seen straight away, the bike had my name on it and pedals already fitted, Simon did my bike fit and I was at the track before it even opened.The track is superb, it made a pleasant change from riding on the bumpy UK roads, there was a good atmosphere there and some nice bikes on show - I did 40 miles in total and had a blast. I would recommend The Cycle Hub, and also the Wednesday night track session.Thanks all! See you next year!!
Thanks to Carl and the rest of The Cycle Hub team who built my new bike. Now a happy owner of a Specialized Shiv. Collected it this afternoon and took it for a quick 40km spin, it felt like it had been built just for me!
I have always looked forward to my blueberry and banana pancake after a ride out on the loop first thing in the morning...mouth watering with the thought at 530am!! So imagine my dismay arriving at cycle hub, ordering my pancake, only to be told that you have no flour and won't have any for 2 months!! I'm distraught :-(
First time here it 9am on my way home from work after a 12 hour nightshift and legs feeling tired thought I'd give the place a go even though I'm the only person in the staff so friendly morning paper put in front of me to read and the hot chocolate and cake lush
Will be coming back to the Newcastle store again and again
Oh and the view to the quayside is amazing can't wait to see it when it not raining